For companies hiring out luxury portable toilets, are there any secrets that will help them gain – and keep – more business? After all, it’s not just getting new business that’s important, it’s retaining the customers you already have.
There are several things a company can do to improve business, and they all revolve around making life easier for the client. The more you can do for them, the happier they’ll be.
Always keep your promises. If you agree to supply something extra as standard, make sure you do it. People like to feel they’re receiving value for money. If you’re advertising something as luxurious, be certain that it is. With toilets, that translates into having everything a customer could desire in a unit. Basic or ordinary simply won’t do the job – anyone can supply that. Make sure you offer real quality to set yourself apart. The unit should be spacious, and well-appointed with everything a toilet in a mansion would have – and more. Back up what you say with photographs to prove it to the client.
Be willing to more than is necessary. Offer things the customer might not even have considered, but which make sense, like an attendant for a luxury portable toilet. The customer can always refuse, but simply having that (or even something like public liability insurance) available shows that you have their interests very much at heart, and that customer service is at the core of what you do.
When hiring a portable toilet, there will be a quote on the price for the actual hire, which will depend on the model hired and the model selected. However, it’s worth being aware that those aren’t the only charges. In virtually every case, expect to pay for delivery, which won’t be in the initial quote. It’s certainly a valid cost, since delivery can be expensive, depending on the model and the distance, so it’s worth remembering and factoring that into the costs.
Some companies, though, do have plenty of hidden charges that can affect the final cost of the portable toilet. These are extras that many people assume are standard when hiring a luxury toilet, items such air fresheners (pretty much a necessity), and things like good carpeting and background music, which transform the experience of those using the facilities.
Don’t forget, too, that public liability insurance is a necessity. It might seem strange, but if someone slips or is injured somehow when using the portable toilet, then the hirer is liable, which can become a huge bill if any action goes to court.
Things like that are why you need a company that’s experienced enough, and cares enough about real customer service, to make sure all these things are included as standard, even down to £2 million in public liability insurance, enough to ease any worries any hirer might have.
It’s also worth knowing beforehand what necessary for the toilet to work. Will the hirer need to provide hookups for water, electricity, and drainage? Things like that can determine the siting of the toilet. However, with a company that provides luxury portable toilets with their own drainage and water tanks, there’s a great deal more flexibility in where the toilets can be placed, especially if the company can arrange for the rental of a generator for electricity
Before contacting portable toilet providers, identify any special needs you’ll have to provide for.
How many toilets will be needed? This depends on how long your event will run and how many people are attending. You will want to avoid long queues if you want people to stay. Ask the portable toilet hire company for their suggestion on units needed, and average out the answers. This will help optimise yours costs and not have you buying too many or too few.
You will want to check the portable toilets are well ventilated and deodorized.
Also ask who cleans and restocks the units? If it’s your own staff who will be replacing toilet tissues and hand sanitizers , use this to negotiate lower maintenance costs. How often will you need the toilet cleaned, and at what level? You need to know if they pump, pressure wash, wipe down and sanitize. If a person or organisation blocks the access point because they want to use it as a car park, will you be notified ?
A further question would be to ascertain if the portable toilets are handicap accessible.Taking the time to answer all these points will make for a far smoother event and lessen the chances of problems occurring on the day.